Frequently asked questions

Complete our secure online intake form with your medical history and health goals. A licensed healthcare provider will review your information within a few days, and up to about a week during busier periods. If treatment is deemed medically appropriate, they'll create a personalized protocol and send your prescription to our licensed pharmacy partner for fulfillment.

Most patients complete the online intake in 5-10 minutes. Take your time to provide accurate information—this ensures the best possible care from your provider.

There's no separate chart-review fee — the provider's review is included. You're charged for your selected treatment at checkout, and if a provider doesn't approve you, you receive a full refund.

A licensed physician reviews your medical information as part of the chart review.

Yes. All peptide therapies are prescription medications and require approval from a licensed healthcare provider. Providers will only prescribe if treatment is medically appropriate based on your individual health profile.

No — prescriptions are not guaranteed. A licensed provider reviews your information, determines your eligibility, and decides whether treatment is appropriate.

Not everyone is a candidate for peptide therapy. If your provider determines treatment isn't appropriate, the explanation appears on your order page, and the amount you paid at checkout is refunded in full.

Like all medications, peptide therapies can have side effects. Your provider will discuss potential risks and side effects specific to your prescribed treatment. Most patients tolerate peptide therapy well when used under medical supervision.

It depends on the specific condition. During your intake, you'll list any medical conditions, and your provider will determine if treatment is safe for you. Certain conditions may be contraindications for peptide therapy.

We offer programs focused on recovery, performance, and overall wellness. Each program uses provider-prescribed peptide therapy tailored to your specific goals and health profile. Visit our Treatments page to learn more about each option.

During your intake, you'll indicate your goals and interests. Your provider will review this information and recommend the most appropriate program based on your health profile. You can also select 'not sure' and let your provider guide you.

Treatment duration varies based on individual goals and response. Your provider will recommend an initial protocol length based on your clinical review. Many patients choose to continue long-term with ongoing medical supervision.

Yes. Your provider can change or stop your treatment at any point. To raise a question, email [email protected] without medical details. Any program changes require medical review and approval.

The option you select during intake reflects your preference, not a final prescription. A licensed provider reviews your medical information and determines the appropriate medication, dose, and treatment plan. If your provider recommends a different option than the one you selected, your order will be adjusted before fulfillment and you will be notified of any price difference.

If your provider recommends a lower-cost medication, dose, or treatment plan than the option selected during intake, ElliotMeds may issue a partial refund or adjust the final checkout amount. If your provider recommends a higher-cost treatment plan, you must approve the updated price before any additional charge or fulfillment occurs.

Once your prescription is approved and confirmed, your treatment is typically shipped within 2-5 business days from our licensed pharmacy partner. Shipping time varies by location but is usually 3-5 days.

Yes. All packages arrive in unmarked, discreet packaging with no indication of contents. Sender information shows only the pharmacy name, which is a generic medical supplier.

We ship to most US states. Availability depends on provider licensing and state regulations. During intake, you'll indicate your state, and we'll confirm if service is available.

Temperature-sensitive medications are shipped with appropriate cooling packs and insulation to maintain proper storage conditions during transit.

You'll see your pricing before you check out. You're charged at checkout, and if a provider doesn't approve your treatment, you receive a full refund. Most treatments are offered as a 1-month supply or a 3-month supply, each a single one-time payment, with the full 3-month supply shipped together.

At this time, we do not accept insurance. However, you may be able to use HSA/FSA funds for payment. We provide documentation that you can submit to your insurance for potential reimbursement.

Yes. Since these are prescription medications provided under medical supervision, they typically qualify for HSA/FSA payment. Check with your HSA/FSA administrator to confirm.

No. The price you're quoted includes provider chart review, prescription medication, administration supplies, and shipping. Each purchase is a single one-time payment — there are no recurring charges.

Email [email protected] with any questions — please don't include medical details. If it's a question for your provider, we'll ask them to follow up through your secure portal. For urgent medical concerns, call 911 or go to the nearest emergency room.

Not on a set schedule. A licensed provider reviews your intake before approving your treatment, and reviews any renewal before it continues. You won't have regular or scheduled visits — your care is handled online, and we don't conduct video or in-person visits. If a provider needs more information at any point, they may reach out to schedule a follow-up phone call. If in-person care ever becomes medically necessary, your provider will recommend that you seek it.

Yes. You can stop treatment at any time, and we recommend consulting your provider first so you can discontinue safely. Please note that once an order has entered pharmacy processing it can't be refunded, and prescription medication can't be returned once it's been dispensed — this is a health, safety, and pharmacy-compliance requirement. If you haven't yet been approved, or your order hasn't entered pharmacy processing, contact [email protected] about cancellation and refund eligibility.

All prescriptions are filled by Kaduceus Pharmacy, our licensed compounding pharmacy partner, which is authorized to dispense in all 50 states and meets strict federal and state quality and safety standards.

Yes. Our telemedicine service operates in full compliance with federal and state regulations. Prescriptions are issued only by licensed providers following a proper medical chart review, and are filled by our licensed compounding pharmacy partner.

ElliotMeds is designed with privacy and security safeguards for account and intake workflows. Please do not submit sensitive medical details through general contact forms or unsecured email. Medical information should be submitted through the appropriate intake/account process. No website or electronic transmission method can be guaranteed completely secure.

Compounded medications are prepared by licensed pharmacies when clinically appropriate, but compounded drugs are not FDA-approved. The FDA does not evaluate compounded drugs for safety, effectiveness, or quality before marketing. A licensed clinician determines whether a treatment is appropriate based on the information you provide.

No. Paying at checkout doesn't guarantee a prescription. Your payment is for your selected treatment program, and a licensed provider must independently determine that treatment is medically appropriate before any prescription is issued. If a provider doesn't approve you — or any time before your order enters pharmacy processing — you receive a full refund.