Refund Policy

ElliotMeds offers a full refund if you are not approved for treatment by a licensed healthcare provider.

Payment does not guarantee treatment approval.

All treatment decisions are made by licensed healthcare providers using their independent medical judgment.

Refunds are available only before an approved order enters pharmacy processing.

Once an approved order enters pharmacy processing, refunds are not available.

Prescription medications cannot be returned, reused, resold, exchanged, or refunded once pharmacy processing begins.

If a licensed healthcare provider determines that you are not medically eligible for the requested treatment, you are eligible for a full refund.

This applies only if the order has not entered pharmacy processing.

A provider may deny treatment for medical, safety, eligibility, legal, regulatory, or clinical reasons.

A treatment denial does not necessarily mean you are permanently ineligible for all ElliotMeds services.

It only means the provider determined that the requested treatment was not medically appropriate at that time.

Refunds for non-approval will be processed back to the original payment method whenever possible.

You may cancel your order before provider approval.

If you cancel before provider review, provider approval, and pharmacy processing, you are eligible for a full refund.

To request cancellation, email [email protected] as soon as possible.

Cancellations are not guaranteed once provider review or pharmacy processing has already started.

If the order has already entered pharmacy processing, refunds are not available.

A licensed healthcare provider may determine that a different treatment, dosage, quantity, or plan is more medically appropriate than what you originally selected.

If your provider approves a different treatment or dosage, you may:

• Accept the revised treatment.
• Decline the revised treatment before pharmacy processing begins.
• Receive a full refund if you decline before pharmacy processing begins.

If the revised treatment costs less than your original selection, ElliotMeds may issue a partial refund or price adjustment before pharmacy processing.

If the revised treatment costs more than your original selection, ElliotMeds may require your approval for any additional charge before pharmacy processing.

Once you accept the revised treatment and the order enters pharmacy processing, refunds are not available.

Once an approved prescription or treatment order enters pharmacy processing, refunds are not available.

Pharmacy processing includes, but is not limited to:

• Prescription transmission to the pharmacy.
• Pharmacy review.
• Pharmacy acceptance.
• Medication preparation.
• Compounding.
• Labeling.
• Packaging.
• Dispensing.
• Shipment preparation.
• Carrier pickup.
• Shipment in transit.

Refunds are not available after pharmacy processing begins, even if:

• You change your mind.
• You no longer want the medication.
• You selected the wrong product.
• You selected the wrong dose.
• You entered incorrect information.
• You failed to respond to communications.
• You were unavailable for delivery.
• You provided an incorrect shipping address.
• A carrier delayed delivery.
• You found a cheaper option elsewhere.
• You expected different results.
• You stopped treatment early.
• You experienced side effects after the order entered pharmacy processing.

Prescription medications cannot be returned once they are prepared, compounded, dispensed, shipped, or otherwise processed for a patient.

ElliotMeds does not accept returns of prescription medications.

This policy exists for health, safety, regulatory, and pharmacy compliance reasons.

Prescription medications are patient-specific and cannot be reused or resold.

All prescriptions ordered through ElliotMeds are fulfilled by Kaduceus Pharmacy. ElliotMeds facilitates provider review and ordering; the dispensing and fulfillment of any prescribed medication is performed by Kaduceus Pharmacy.

If the pharmacy cannot fulfill your approved prescription before pharmacy processing, ElliotMeds may offer an appropriate solution.

Possible solutions may include:

• Sending the prescription to an alternative licensed pharmacy, if available.
• Offering an alternative treatment, if approved by the provider.
• Issuing a refund if fulfillment is not possible.

ElliotMeds will not substitute a different medication without provider approval where required.

Shipping timelines are estimates and are not guaranteed.

Refunds are not available solely because of shipping delays after the order has entered pharmacy processing or shipment.

Shipping delays may occur due to:

• Carrier delays.
• Weather.
• Holidays.
• Pharmacy processing times.
• Inventory limitations.
• Incorrect address.
• Patient unavailability.
• Temperature-sensitive packaging requirements.
• Regulatory restrictions.

ElliotMeds is not responsible for shipping delays caused by carriers, weather, incorrect address, missed delivery, or failure to retrieve the package.

If a package is lost in transit and tracking does not show delivery, ElliotMeds may provide a replacement.

Refunds are not available for lost packages once pharmacy processing has begun.

Replacement eligibility may depend on:

• Carrier tracking.
• Pharmacy confirmation.
• Shipping records.
• Delivery status.
• Patient cooperation with the investigation.
• Applicable pharmacy policy.

If tracking shows the package was delivered, ElliotMeds is not responsible for theft, loss, or failure to retrieve the package after delivery.

If your medication arrives damaged, defective, compromised, or warm, contact [email protected] immediately.

ElliotMeds may provide a replacement after review.

Refunds are not available for damaged, defective, compromised, or warm medication after pharmacy processing has begun.

To qualify for review, you may be required to provide:

• Photos of the package.
• Photos of the medication.
• Photos of the label.
• Photos of the temperature packaging, if applicable.
• Delivery timestamp.
• Tracking number.
• Description of the issue.
• Date and time the package was retrieved.
• Any other information reasonably requested by ElliotMeds or the pharmacy.

Replacement eligibility may depend on pharmacy review, shipping records, product condition, storage requirements, and applicable law.

Some medications may require temperature-sensitive handling.

You are responsible for promptly retrieving your package after delivery.

You are responsible for following all storage instructions.

You are responsible for refrigerating medication if instructed.

Refunds and replacements are not available if medication is compromised because you failed to retrieve, open, refrigerate, or store the package properly.

If you believe medication arrived warm or compromised despite prompt retrieval, contact [email protected] immediately.

You are responsible for providing a complete and accurate shipping address.

Refunds are not available if an order is delayed, lost, returned, or delivered incorrectly because you provided an incorrect or incomplete shipping address.

Refunds are not available if you miss delivery, fail to retrieve your package, or fail to respond to carrier delivery notices.

If a replacement is possible, ElliotMeds may require you to pay any additional shipping, pharmacy, or processing costs.

ElliotMeds does not guarantee specific results.

Individual outcomes vary.

Refunds are not available because you did not receive the results you expected.

This includes, but is not limited to, lack of:

• Weight loss.
• Muscle gain.
• Improved recovery.
• Increased energy.
• Improved performance.
• Improved appearance.
• Improved wellness.
• Anti-aging results.
• Symptom improvement.
• Any other expected result.

If you experience side effects, you should contact your provider.

If symptoms are severe or urgent, seek emergency medical care immediately.

Side effects do not automatically qualify for a refund once an order has entered pharmacy processing.

Provider review, dose adjustment, treatment pause, or treatment discontinuation may be recommended, but refunds are not available after pharmacy processing begins.

You are responsible for providing complete, truthful, and accurate information.

Refunds may be denied if an issue is caused by incorrect, incomplete, false, or misleading information provided by you.

Examples include:

• Wrong name.
• Wrong date of birth.
• Wrong email.
• Wrong phone number.
• Wrong shipping address.
• Incomplete intake.
• False medical history.
• Missing medication list.
• Failure to disclose allergies.
• Failure to disclose medical conditions.
• Failure to complete required lab work.
• Failure to respond to provider or support requests.

If the order has not entered pharmacy processing, ElliotMeds may cancel and refund the order.

If the order has entered pharmacy processing, refunds are not available.

ElliotMeds may deny refunds for fraudulent, abusive, unsafe, or prohibited activity.

This includes:

• Payment fraud.
• Use of unauthorized payment method.
• Fake identity.
• False medical information.
• Chargeback abuse.
• Attempted medication diversion.
• Resale or sharing of medication.
• Threats or abuse toward staff, providers, or pharmacy partners.
• Violation of ElliotMeds policies.
• Violation of applicable law.

ElliotMeds may suspend or terminate accounts involved in fraud, abuse, or prohibited activity.

ElliotMeds may offer subscriptions, refill plans, recurring treatment programs, or recurring billing options.

You must cancel at least 3 business days before your renewal date to avoid the next subscription charge or renewal processing.

Cancellation requests made less than 3 business days before renewal may not stop the next order from entering pharmacy processing.

Canceling a subscription stops future billing only.

Canceling a subscription does not cancel an order that has already entered pharmacy processing.

Once a subscription refill or renewal order enters pharmacy processing, refunds are not available.

If a licensed healthcare provider denies a subscription renewal before pharmacy processing begins, you are eligible for a full refund.

If the pharmacy cannot fulfill a subscription renewal, ElliotMeds may provide a replacement, alternative fulfillment option, alternative treatment if approved by the provider, or refund if fulfillment is not possible.

To request a refund, cancellation, replacement, or shipping review, email:

[email protected]

Your email should include:

• Full name.
• Email used for the order.
• Phone number.
• Order number.
• Reason for request.
• Date of purchase.
• Any relevant photos or documentation.
• Tracking number, if applicable.

For faster processing, use the subject line:

Refund Request – Order #[Order Number]

or

Cancellation Request – Order #[Order Number]

ElliotMeds may request additional information before approving or denying a refund, cancellation, or replacement.

Approved refunds are processed within 1–10 business days.

Refunds are sent to the original payment method whenever possible.

Your bank, card issuer, or payment provider may take additional time to post the refund.

ElliotMeds cannot control bank or card issuer processing times.

If you believe there is a billing error, unauthorized charge, duplicate charge, or refund issue, contact [email protected] before filing a chargeback or payment dispute.

ElliotMeds will review billing concerns in good faith.

Improper chargebacks may result in account suspension, service restriction, or termination.

You agree not to file a payment dispute for a valid charge where:

• You were approved and the order entered pharmacy processing.
• You changed your mind after pharmacy processing began.
• You failed to cancel at least 3 business days before subscription renewal.
• You provided incorrect shipping information.
• You failed to retrieve your package.
• Your shipment was delayed by a carrier.
• You did not receive the results you expected.
• You experienced side effects after pharmacy processing began.
• You misunderstood that prescriptions require provider approval.

By purchasing from ElliotMeds, you acknowledge and agree that:

• Full refunds are available if you are not approved by a licensed healthcare provider.
• Cancellations before provider approval are eligible for a full refund.
• If a provider changes your treatment or dosage, you may decline and receive a full refund before pharmacy processing begins.
• Refunds are not available after pharmacy processing begins.
• Prescription medications cannot be returned.
• Lost packages may be replaced if tracking does not show delivery.
• Damaged, defective, compromised, or warm medication may be replaced after review.
• Refunds are not available for lack of results.
• Refunds are not available for side effects after pharmacy processing begins.
• Subscription cancellations must be made at least 3 business days before renewal.
• All refund, cancellation, and replacement requests must be sent to [email protected].