Refund Policy

ElliotMeds offers a full refund if you are not approved for treatment by a licensed clinician.

Payment does not guarantee treatment approval.

All purchases on ElliotMeds are one-time. There are no subscriptions, no automatic renewals, and no recurring charges. A three-month supply is a single prepaid purchase, not a recurring plan. To order again, you place a new order.

Charges appear on your card or bank statement as ELLIOTMEDS (833)701-2741.

All treatment decisions are made by licensed clinicians using their independent medical judgment.

Refunds are available before a clinician approves your treatment.

Once a clinician approves your treatment, refunds are not available except in the situations described below.

Prescription medications cannot be returned, reused, resold, or exchanged once they have been prepared for you.

If a licensed clinician determines that you are not medically eligible for the requested treatment, you are eligible for a full refund.

A clinician may deny treatment for medical, safety, eligibility, legal, regulatory, or clinical reasons.

A treatment denial does not necessarily mean you are permanently ineligible for all ElliotMeds services.

It only means the clinician determined that the requested treatment was not medically appropriate at that time.

Refunds for non-approval will be processed back to the original payment method whenever possible.

You may cancel your order before a clinician approves your treatment.

If you cancel before a clinician approves your treatment, you are eligible for a full refund.

To request cancellation, email [email protected] or call (833) 701-2741 as soon as possible.

Once a clinician has approved your treatment, a prescription has been issued and the order can no longer be cancelled.

A licensed clinician may determine that a different treatment, dosage, quantity, or plan is more medically appropriate than what you originally selected.

If your clinician approves a different treatment or dosage, you may:

• Accept the revised treatment.
• Decline the revised treatment.
• Receive a full refund if you decline the revised treatment.

If the revised treatment costs less than your original selection, ElliotMeds may issue a partial refund or price adjustment.

If the revised treatment costs more than your original selection, ElliotMeds may require your approval for any additional charge.

Once you accept the revised treatment, refunds are not available.

Once a clinician approves your treatment, your prescription is issued and sent to the pharmacy to be compounded specifically for you. From that point the order cannot be cancelled or refunded.

Refunds remain available after approval in three situations: a clinician approves a different treatment or dosage than you selected and you decline it; ElliotMeds or the pharmacy cannot provide the approved treatment; or ElliotMeds cancels your order.

After approval, preparing your medication includes:

• Prescription transmission to the pharmacy.
• Pharmacy review.
• Pharmacy acceptance.
• Medication preparation.
• Compounding.
• Labeling.
• Packaging.
• Dispensing.
• Shipment preparation.
• Carrier pickup.
• Shipment in transit.

Refunds are not available after clinician approval, even if:

• You change your mind.
• You no longer want the medication.
• You selected the wrong product.
• You selected the wrong dose.
• You entered incorrect information.
• You failed to respond to communications.
• You were unavailable for delivery.
• You provided an incorrect shipping address.
• A carrier delayed delivery.
• You found a cheaper option elsewhere.
• You expected different results.
• You stopped treatment early.

Prescription medications cannot be returned once they are prepared, compounded, dispensed, shipped, or otherwise processed for a patient.

ElliotMeds does not accept returns of prescription medications.

This policy exists for health, safety, regulatory, and pharmacy compliance reasons.

Prescription medications are patient-specific and cannot be reused or resold.

ElliotMeds is not a pharmacy and does not dispense medication. Prescriptions are dispensed by a licensed United States pharmacy authorized to dispense in the state where you are located. The dispensing pharmacy is identified on your medication label and packaging, and will be disclosed to you on request.

If the pharmacy cannot fulfill your approved prescription, ElliotMeds may offer an appropriate solution.

Possible solutions may include:

• Offering an alternative treatment, if approved by the clinician.
• Issuing a refund if fulfillment is not possible.

ElliotMeds will not substitute a different medication without clinician approval where required.

Shipping timelines are estimates and are not guaranteed.

Refunds are not available solely because of shipping delays.

Shipping delays may occur due to:

• Carrier delays.
• Weather.
• Holidays.
• Pharmacy preparation times.
• Inventory limitations.
• Incorrect address.
• Patient unavailability.
• Temperature-sensitive packaging requirements.
• Regulatory restrictions.

ElliotMeds is not responsible for shipping delays caused by carriers, weather, incorrect address, missed delivery, or failure to retrieve the package.

If your package is confirmed lost and never delivered, you may choose either a replacement shipment or a full refund of the affected items.

Eligibility for a replacement or refund may depend on:

• Carrier tracking.
• Pharmacy confirmation.
• Shipping records.
• Delivery status.
• Patient cooperation with the investigation.
• Applicable pharmacy policy.

If tracking shows the package was delivered, ElliotMeds is not responsible for theft, loss, or failure to retrieve the package after delivery.

If your medication arrives damaged, defective, compromised, or warm, contact [email protected] immediately.

If a review confirms your medication arrived damaged, defective, compromised, or outside its required temperature range, you may choose either a one-time replacement shipment or a full refund of the affected items.

To qualify for review, you may be required to provide:

• Photos of the package.
• Tracking number.
• Date and time the package was retrieved.

Eligibility for a replacement or refund may depend on pharmacy review, shipping records, product condition, storage requirements, and applicable law.

Some medications may require temperature-sensitive handling.

You are responsible for promptly retrieving your package after delivery.

You are responsible for following all storage instructions.

You are responsible for refrigerating medication if instructed.

Refunds and replacements are not available if medication is compromised because you failed to retrieve, open, refrigerate, or store the package properly.

If you believe medication arrived warm or compromised despite prompt retrieval, contact [email protected] immediately.

You are responsible for providing a complete and accurate shipping address.

Refunds are not available if an order is delayed, lost, returned, or delivered incorrectly because you provided an incorrect or incomplete shipping address.

Refunds are not available if you miss delivery, fail to retrieve your package, or fail to respond to carrier delivery notices.

ElliotMeds does not guarantee specific results.

Individual outcomes vary.

Refunds are not available because you did not receive the results you expected.

You are responsible for providing complete, truthful, and accurate information.

Refunds may be denied if an issue is caused by incorrect, incomplete, false, or misleading information provided by you.

Examples include:

• Wrong name.
• Wrong date of birth.
• Wrong email.
• Wrong phone number.
• Wrong shipping address.
• Incomplete intake.
• False medical history.
• Missing medication list.
• Failure to disclose allergies.
• Failure to disclose medical conditions.
• Failure to complete required lab work.
• Failure to respond to clinician or support requests.

ElliotMeds may cancel and refund the order.

ElliotMeds may deny refunds for fraudulent, abusive, unsafe, or prohibited activity.

This includes:

• Payment fraud.
• Use of unauthorized payment method.
• Fake identity.
• False medical information.
• Chargeback abuse.
• Attempted medication diversion.
• Resale or sharing of medication.
• Threats or abuse toward staff, clinicians, or pharmacy partners.
• Violation of ElliotMeds policies.
• Violation of applicable law.

ElliotMeds may suspend or terminate accounts involved in fraud, abuse, or prohibited activity.

To request a refund, cancellation, replacement, or shipping review, email [email protected] or call (833) 701-2741.

[email protected]

Your email should include:

• Full name.
• Email used for the order.
• Phone number.
• Order number.
• Reason for request.
• Date of purchase.
• Any relevant photos or documentation.
• Tracking number, if applicable.

For faster processing, use the subject line:

Refund Request – Order #[Order Number]

or

Cancellation Request – Order #[Order Number]

ElliotMeds may request additional information before approving or denying a refund, cancellation, or replacement.

Refunds are processed within 1–10 business days once issued.

Refunds are sent to the original payment method whenever possible.

Your bank, card issuer, or payment provider may take additional time to post the refund.

ElliotMeds cannot control bank or card issuer processing times.

If you believe there is a billing error, unauthorized charge, duplicate charge, or refund issue, contact [email protected] before filing a chargeback or payment dispute.

ElliotMeds will review billing concerns in good faith.

Improper chargebacks may result in account suspension, service restriction, or termination.

You agree not to file a payment dispute for a valid charge where:

• You were approved and your prescription was issued.
• You changed your mind after a clinician approved your treatment.
• You provided incorrect shipping information.
• You failed to retrieve your package.
• Your shipment was delayed by a carrier.
• You did not receive the results you expected.

By purchasing from ElliotMeds, you acknowledge and agree that:

• Full refunds are available if you are not approved by a licensed clinician.
• Cancellations before clinician approval are eligible for a full refund.
• If a clinician changes your treatment or dosage, you may decline and receive a full refund.
• Refunds are not available after a clinician approves your treatment, except as described in this policy.
• Prescription medications cannot be returned.
• Lost packages that were never delivered may be replaced or refunded, at your choice.
• Damaged, defective, compromised, or warm medication may be replaced or refunded after review, at your choice.
• Refunds are not available for lack of results.
• All refund, cancellation, and replacement requests must be made by emailing [email protected] or calling (833) 701-2741.