Privacy Policy

We collect the following types of information:

Personal Information

• Name, email, phone number, address
• Date of birth and demographic information
• Payment and billing information

Health Information (Protected Health Information — PHI)

• Medical history and current conditions
• Current medications and allergies
• Physical measurements and health metrics
• Treatment goals and lifestyle information
• Provider chart reviews and prescription records

Technical Information

• IP address, browser type, device information
• Usage data and analytics
• Cookies and tracking technologies

We use your information to:

• Provide telemedicine chart review and treatment
• Process and fulfill prescriptions
• Communicate about your care and treatment
• Process payments and prevent fraud
• Comply with legal and regulatory requirements
• Improve our services and user experience
• Measure and improve our marketing and advertising
• Send administrative communications

We do not sell your personal information for monetary payment. We may share your information with:

• Healthcare Providers: Licensed providers who review your chart and prescribe treatment
• Pharmacy Partners: Licensed pharmacies that fulfill your prescriptions
• Service Providers: Third parties who assist with payment processing, shipping, and technology infrastructure
• Analytics and Advertising Providers: We use Google Analytics and Google Ads to understand how visitors use our site and to measure our marketing. These providers may receive certain device and usage information (such as IP address and pages viewed) through cookies and similar technologies. Under some state privacy laws this may be considered a 'sale' or 'share'; see 'Cookies, Analytics, and Advertising' and 'Your California Privacy Rights' below for how to opt out.
• Legal Requirements: When required by law, regulation, or court order

ElliotMeds uses administrative, technical, and organizational safeguards intended to help protect personal information. These include practices such as:

• Limiting access to personal information to staff and contracted partners with a need to know
• Requiring vendors that handle personal information to protect that information
• Providing reasonable means for you to access and request corrections to your information
• Notifying you of material changes to this policy

No website, electronic storage method, or electronic transmission method can be guaranteed completely secure. We continue to review and improve our privacy and security practices over time.

We use industry-standard practices to help protect personal information in transit and at rest, and we work with reputable infrastructure and payment providers. Despite these efforts, no method of internet transmission or electronic storage is fully secure.

Do not submit personal health information through general contact forms or unsecured email. Use the secure intake process after creating an account when you need to share medical details.

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Request restrictions on how we use your information
• Receive an accounting of disclosures
• Request a copy of this Privacy Policy
• File a complaint if you believe your rights were violated

We use cookies and similar technologies for three purposes: (1) essential cookies required for the site to function; (2) analytics cookies, including Google Analytics, that help us understand how the site is used; and (3) advertising cookies, including Google Ads and its measurement partners, used to measure our marketing. You can control cookies through your browser settings, opt out of Google Analytics using Google's opt-out browser add-on, and manage ad personalization through Google's Ads Settings. Disabling these cookies will not affect your ability to receive care.

If you are a California resident, you may have the right to know what personal information we collect, to request access, correction, or deletion, and to opt out of the 'sale' or 'sharing' of personal information for cross-context behavioral advertising. We do not sell your personal information for money. Our use of advertising technologies such as Google Ads may be considered 'sharing' under California law. To opt out, you can disable advertising cookies in your browser, turn off ad personalization in Google's Ads Settings, install the Google Analytics opt-out browser add-on, or email [email protected] to request that we not share your personal information for advertising. We will not discriminate against you for exercising your privacy rights. For privacy requests, contact [email protected].

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice.

For privacy questions or to exercise your rights, contact:

[email protected]